Contact Pro Plumber Lawrenceville

If it is an emergency, do this first

If water is actively escaping, shut it off at the main valve before you call. It is usually in a box near the street by the meter, or where the supply line enters the house. Clockwise to close; on a lever style valve it is a quarter turn until the handle sits across the pipe. That single action affects the total cost of the incident more than anything we do afterwards.

If you smell gas, leave the building first with everyone inside, do not touch any electrical switch, and call us from outside. Call 911 or Atlanta Gas Light as well if the smell is strong.

What to tell us on the phone

• Your city and ZIP. It sets a realistic arrival window immediately.
• What you are actually seeing, not what you think is wrong. "Water at the base of the toilet after every flush" is more useful than "toilet is broken".
• Whether it is one fixture or several. Multiple fixtures backing up together usually means the main line rather than a trap, and that changes the equipment we bring.
• Whether you are on septic or county sewer, and whether you have a well. This genuinely changes the diagnosis, particularly in Dacula.
• The age of the home, which tells us what pipe material to expect before we arrive.
• Whether you have already shut the water off.

Why we do not use an online form

Plumbing problems are time sensitive and almost always need a question or two answered before anyone can give you a useful price. A form submission sits in an inbox; a phone call gets you a realistic arrival window, an honest answer about whether it needs attention tonight or can wait until morning, and a price range in the same conversation. For a trade where the fault is often not what the symptom suggests, that is simply faster and more accurate for you.

When we will tell you not to book

A single slow drain while everything else works, a dripping faucet, or a running toilet you can isolate at its valve are not emergencies, and we will say so rather than sending a truck at midnight. We will also tell you when something is genuinely a fifteen minute DIY job, such as a clogged aerator or a P trap that needs cleaning out.