Contact Pro Plumber Lawrenceville

If it is an emergency, do this first

If water is actively escaping, shut it off at the main valve before you call. It is usually in a box near the street by the meter, or where the supply line enters the house. Clockwise to close; on a lever style valve it is a quarter turn until the handle sits across the pipe. Stopping the water early limits the damage, and the damage is usually what drives the bill.

If you smell gas, leave the building first with everyone inside, do not touch any electrical switch, and call 911 and your gas utility from outside. The City of Lawrenceville runs its own natural gas service inside city limits, and not every Lawrenceville mailing address is inside them, so check your bill for your provider. Call us afterward if you need a plumber for the repair.

What to tell us on the phone

• Your city and ZIP. It lets us match you with a plumber who works your part of the county.
• What you are actually seeing, not what you think is wrong. "Water at the base of the toilet after every flush" is more useful than "toilet is broken".
• Whether it is one fixture or several. Multiple fixtures backing up together usually means the main line rather than a trap, and that changes what the plumber needs to bring.
• Whether you are on county sewer or a private line, and whether you have a well. Gwinnett County Department of Water Resources serves most of the county, but outlying parts differ, particularly around Dacula.
• The age of the home, which hints at pipe material. Galvanized steel and cast iron turn up in older homes near downtown, and PEX or CPVC in newer subdivisions.
• Whether you have already shut the water off.

Why we do not use an online form

Plumbing problems are time sensitive and almost always need a question or two answered before anyone can match you with the right plumber. A form submission sits in an inbox. A phone call gets the details across in one conversation, and puts you in touch with a plumber who can tell you what the job involves and what it will cost before starting.

When you may not need a plumber tonight

A single slow drain while everything else works, a dripping faucet, or a running toilet you can isolate at its shutoff valve are not emergencies. They can usually wait for daytime. Some things are a quick DIY job, such as a clogged aerator or a P-trap that needs cleaning out. If you are not sure which side of the line you are on, call and describe it.